What currency are the prices listed in the website?
All prices are in GBP unless otherwise stated.

Are all orders 100% guaranteed?
We occasional may have out of stock products or an unexpected issue. If an error has occurred we will cancel & refund the order immediately. Where we have a solution we will make the suggestion for you to reorder if you wished.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days for your order to ship out, average shipping times are a further 1-2 days.  Most deliveries arrive within 2-3 days on average.

What if there is an issue?
Please refer to our refund policy page:

https://toolpower.co.uk/pages/refund-policy

Can I cancel my order?
You are able to cancel your order with no penalty. You must cancel your order before it ships. If the item is already sent please email us at sales@toolpower.co.uk or use our phone number listed on the home page.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@toolpower.co.uk If the given address is wrong we can change the address to the correct one within 24 hours. 

How long does shipping take?
Shipping times vary depending on the service required for the size and weight of product(s). The average shipping time is 2-3 business days, depending on your location to Mainland UK

I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to sales@toolpower.co.uk or use our online form and we will be happy to assist you in any way we can.