Damages, faulty item or other issues


Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Depending on stock you will be offered a replacement or refund.  In most cases we will require the item to be returned to us by you.  We will refund the postal charges.

Change of Mind

We have a 28-day return policy.  You must inform us within 14 days of receiving the item that you wish to return it.  On notification (within the 14 days) you will be given a further 14 days to return the item.  It is the responsibility of buyer to arrange the postage back to us.  Depending on the reason for return you may be eligible for a postage refund (ie if it is a faulty item).


To be eligible for a return, your item must be in the same condition that you received it.  Unopened or unused, with tags, and in its original packaging. To start a return, you can contact us at sales@toolpower.co.uk and you will be issued a returns number and the address for the return(s).

Exceptions / non-returnable items

Certain types of items cannot be returned such as perishable goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.